We are Tech Strong and Customer Focused!
Tech Strong, Inc. is a service based IT company that is focused on providing support and technology services with high levels of customer satisfaction. We focus on satisfaction because it creates an environment where we plan better, listen better, and train more frequently to maintain high service levels. The end result is that we deliver results to you faster and better than our competition. We are dedicated to providing fast response times, clear and concise answers, and the support you need.
When you need support you need it now. You feel you shouldn't have to wait all day for a call back. We agree!
Not only do we agree we are committed to a maximum of a two hour response. If we are unable to live answer your call a qualified support technician will call you back promptly to discuss your issue and plan a resolution. This allows you to relax knowing that you have a support team that will support you the way you deserve, and we will do it quickly!
Our Approach to service, is to provide you with timely responses, clear answers, and service that promotes uptime & productivity!
We accomplish this by listening to you and learning from you about what your organization needs and expects. Some providers have only solutions to sell. We're different. We have solutions but we are a Service Company! Click below to learn what you can achieve by working with an organization like ours.
We find our greatest success with clients who:
Require reliability and security from their network, believe in technology as a tool to increase productivity and competitive advantage, want a technology partner that will work with you to improve productivity / profitability / & operations, and are willing to invest in technology to improve how you communicate and work.
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Are you tired of dealing with your Technology?
Are you ready to manage it?
Why is the office manager dealing with your internet provider, setting up the new printer with your printer company, or dealing with mobile phone syncing? Wouldn't it be great if you had an IT Department to handle that interaction! Would you have less stress and be more efficient? Our clients have that now!
Knowing your limitations is often as valuable as having a skill.
We recognize that we cannot be good at everything and we know first hand that technical proficiency is key to delivering quality service and keeping our clients satisfied. In order to achieve our 100% satisfaction goal we partner with companies whose values and service levels are just like ours. We also partner with hardware and software vendors and training organizations to ensure our own proficiency and expertise in the products we support and service we deliver.
Our responsibility is to ensure that you are 100% satisfied.
We feel that our job is not complete unless you are satisfied with the results. We work hard to complete our work on budget, on time, and to exceed your standards. If your not satisfied neither are we. Click below for more information about our quality guarantee.
Tech Strong
Support
Our Approach
Where we Fit
Simplify IT
Partnering
Satisfaction
Please click below to submit a support request.
You can submit your request by phone or email.
We are commited to quality support services.
We have technical skills but we are a service company.
Welcome, Expert Consulting Clients!
Tech Strong, Inc. has acquired Expert Consulting. We are working closely with the Expert Consulting Staff to make this transition seamless and easy for all of our clients. Sean Houston is joining Tech Strong, Inc. and will continue to provide support as a Network Support Technician. Please click below or feel free to call if you have any questions or concerns and would like more information.
Network Support and Management Services
Managing your network environment with the right approach, the rights tools, and a consistent use of best practices is how you put your technology investment to work for you. When things are working right you provide better service to customers, set expectations within your organization and provide a reliable platform. Tech Strong, Inc. can help make these goals a reality.
Desktop and Server Support
Our desktop and server support programs are designed to deliver uncompromising value and service. By performing routine maintenance, performing backups and monitoring your devices we can deliver value and ensure that you are getting the most from your investment in technology. Please click below for more information.
Legal Practice Management, Accounting, and Billing Software.
Using Time Matters, PCLaw, or the two software packages together we can help you achieve high levels of productivity and organization within your legal practice.
Tech Strong & Customer Focused
In 2010 Josh Sukol founded Tech Strong, Inc. after spending 10 years working with small and mid-size businesses in the greater Cleveland Area. Josh has always felt strongly about providing exceptional customer service and building strong relationships.....